Terms of service
TERMS OF SERVICE
Effective Date: September 7, 2026
Welcome to Aurevia Home. These Terms of Service (“Terms”) govern your access to our online store, your use of our website, and purchases made through Aurevia Home.
Throughout these Terms, “Aurevia Home,” “we,” “us,” and “our” refer to Aurevia Home. “You,” “your,” “customer,” and “user” refer to any person who visits, browses, purchases from, or otherwise interacts with our online store.
By accessing our store or submitting an order, you agree to these Terms together with the policies and product-specific information applicable to your transaction.
1. ABOUT AUREVIA HOME
Aurevia Home operates an online retail store that may offer home, kitchen, dining, household, décor, organization, entertaining, lifestyle, and everyday-use products.
Our merchandise and collections may change as our business develops.
2. POLICIES THAT APPLY TO YOUR PURCHASE
These Terms should be read together with our:
Privacy Policy;
Shipping Policy;
Return & Refund Policy;
Product-specific instructions;
Safety information; and
Promotional conditions.
Where a product page contains additional terms specific to that merchandise, those terms supplement these Terms.
3. CUSTOMER ELIGIBILITY
You must have the legal capacity required under applicable law to enter into purchase transactions through our store.
If you have not reached the applicable age of majority, purchases should be completed only with appropriate authorization or involvement from a parent or legal guardian where required.
4. CUSTOMER RESPONSIBILITY BEFORE PURCHASE
Customers should review available product information carefully before ordering.
For home, kitchen, or dining merchandise, this may include:
Dimensions;
Capacity;
Materials;
Intended use;
Heat resistance;
Care instructions;
Assembly requirements;
Included components;
Food-contact suitability; and
Product-specific warnings.
5. PRODUCT INFORMATION
Aurevia Home makes reasonable efforts to provide accurate and useful information about merchandise.
Listings may include:
Product descriptions;
Photographs;
Dimensions;
Materials;
Capacity;
Features;
Care instructions;
Usage guidance; and
Other relevant specifications.
Some information may originate from manufacturers or suppliers.
6. DIMENSIONS AND MEASUREMENTS
Customers should review dimensions carefully before purchasing merchandise intended for a particular cabinet, countertop, shelf, table, storage area, or other space.
Measurements may be approximate unless expressly stated otherwise.
Minor manufacturing tolerances may occur.
7. MATERIAL CHARACTERISTICS
Products made from wood, ceramic, glass, metal, stone-like materials, textiles, plastics, woven fibers, or other materials may exhibit normal differences in texture, pattern, grain, shade, or finish.
These natural or manufacturing variations do not necessarily indicate a defect.
8. PRODUCT COLORS AND FINISHES
We make reasonable efforts to represent merchandise accurately.
Actual colors, textures, patterns, finishes, and surface details may differ slightly because of:
Lighting;
Photography;
Device settings;
Screen calibration;
Production batches; or
Material characteristics.
Exact digital-to-physical color matching cannot be guaranteed.
9. PRODUCT PHOTOGRAPHY
Product photographs may include decorative items, food, tableware, furniture, plants, accessories, or other props used only for presentation.
Only merchandise expressly identified as included in the applicable product listing forms part of the purchase.
10. KITCHEN AND DINING PRODUCTS
Where Aurevia Home offers kitchen or dining merchandise, customers should review the applicable use and care information before use.
A product should not be assumed suitable for:
Microwave use;
Dishwasher use;
Oven use;
Freezer use;
Stovetop use;
Open flame;
Boiling liquids; or
Other high-temperature applications
unless such suitability is expressly stated.
11. FOOD-CONTACT MERCHANDISE
Products intended to contact food or beverages should be cleaned before first use where appropriate and maintained according to applicable instructions.
Customers should discontinue use if food-contact merchandise becomes materially cracked, chipped, degraded, or otherwise unsafe.
12. GLASS AND CERAMIC PRODUCTS
Glass, ceramic, porcelain, and similar merchandise may be breakable.
Customers should inspect such products before use and avoid exposing them to conditions inconsistent with applicable instructions.
Sudden temperature changes may damage some materials where they are not specifically designed for thermal shock.
13. SHARP OR CUTTING PRODUCTS
If Aurevia Home offers knives, cutting tools, graters, peelers, or other sharp kitchen accessories, customers should use them carefully and according to applicable safety instructions.
Such products should be stored appropriately and kept away from children where necessary.
14. HEAT-RELATED PRODUCTS
Products intended for use around hot food, cookware, beverages, ovens, or other heat sources should be used only within stated temperature or usage limits.
Customers should not assume heat resistance where it is not expressly stated.
15. ASSEMBLY AND INSTALLATION
Certain home or storage products may require assembly, setup, installation, mounting, or adjustment.
Customers should follow applicable instructions.
Where specialized tools or professional installation are reasonably necessary, customers should obtain appropriate assistance.
16. WALL-MOUNTED OR FIXED PRODUCTS
For products that attach to walls, cabinets, furniture, or other surfaces, customers are responsible for evaluating the suitability of the installation location.
Surface materials, anchors, fasteners, weight limits, and nearby utilities should be considered before installation.
17. WEIGHT AND CAPACITY LIMITS
Where merchandise includes a stated weight, volume, load, or capacity limit, customers should not exceed it.
Overloading may damage the product or create a safety risk.
18. CLEANING AND CARE
Customers should follow applicable cleaning, washing, drying, maintenance, and storage instructions.
Certain products or finishes may be damaged by:
Abrasive cleaners;
Harsh chemicals;
Excessive moisture;
High temperatures;
Prolonged sunlight; or
Unsuitable cleaning methods.
19. PRODUCT AVAILABILITY
All merchandise is offered subject to availability.
Adding an item to a cart does not permanently reserve inventory.
Products, styles, colors, or variants may become unavailable before fulfillment.
If paid merchandise cannot be supplied, any amount owed will be refunded.
20. LIMITED OR DISCONTINUED PRODUCTS
Certain collections, colors, styles, bundles, or seasonal products may be available only for a limited time.
Aurevia Home does not guarantee that sold-out or discontinued merchandise will be restocked.
21. QUANTITY LIMITS
We may establish reasonable purchase limits for particular merchandise, customers, accounts, households, promotions, or transactions.
Orders exceeding applicable limits may be adjusted or canceled.
Any amount owed for canceled paid merchandise will be refunded.
22. PRODUCT PRICING
Prices may change for future transactions.
The price properly displayed during checkout when an order is submitted will generally apply to that transaction, subject to correction of genuine errors where permitted by applicable law.
23. TAXES AND ORDER TOTALS
The final checkout amount may include:
Merchandise charges;
Applicable taxes;
Shipping fees;
Promotional discounts; and
Other amounts disclosed before payment authorization.
Customers should review the complete total before submitting the transaction.
24. PROMOTIONAL OFFERS
Aurevia Home may periodically offer sales, promotional codes, bundles, gifts with purchase, or other special pricing.
Promotions may include separate conditions concerning:
Eligible merchandise;
Minimum purchase amounts;
Expiration dates;
Redemption limits;
Customer eligibility; and
Combination with other offers.
Expired, altered, duplicated, fraudulent, or unauthorized promotional use may be rejected.
25. ERRORS IN STORE INFORMATION
Despite reasonable efforts, errors may occasionally occur involving prices, descriptions, dimensions, inventory, photographs, promotions, or other store information.
Aurevia Home may correct genuine errors when identified.
If a material error affects an unfulfilled transaction, we may provide corrected information or cancel the affected merchandise where appropriate.
Any amount owed following cancellation will be refunded.
26. PLACING AN ORDER
Completing checkout constitutes a request to purchase the merchandise identified in your order.
An automated order confirmation generally acknowledges that our system received your request.
It does not necessarily constitute final acceptance or guarantee fulfillment.
27. ORDER REVIEW
Before fulfillment, Aurevia Home may reasonably review:
Product availability;
Variant availability;
Payment authorization;
Billing information;
Shipping details;
Purchase quantities; and
Transaction security.
Additional information may be requested where reasonably necessary.
28. ORDER ACCEPTANCE OR REFUSAL
Aurevia Home may accept, decline, hold, or cancel an order for legitimate reasons.
Examples may include:
Product unavailability;
Failed payment authorization;
Material pricing or listing errors;
Incomplete transaction information;
Reasonable fraud concerns;
Unauthorized payment activity;
Delivery limitations; or
Applicable legal requirements.
Any amount owed for canceled paid merchandise will be refunded.
29. CUSTOMER INFORMATION
Customers are responsible for providing complete and accurate information during checkout.
Please verify:
Full name;
Email address;
Telephone number where requested;
Billing information;
Shipping address; and
Payment details.
If you identify an error, contact Aurevia Home promptly.
Changes cannot be guaranteed after fulfillment begins.
30. PAYMENT AUTHORIZATION
Available payment methods will be displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected method and authorize the applicable transaction.
Independent payment processors or financial institutions may process payments on our behalf.
31. TRANSACTION SECURITY
Aurevia Home may use reasonable measures intended to identify fraudulent or unauthorized transactions.
Orders presenting legitimate security concerns may be delayed for verification.
Customers must not knowingly use unauthorized payment information, impersonate another purchaser, provide materially false billing details, or attempt to bypass transaction-security procedures.
32. SHIPPING
Order processing and shipment are governed by our separate Shipping Policy.
Customers should review that policy for applicable information concerning:
Processing periods;
Shipping methods;
Shipping charges;
Estimated delivery periods; and
Geographic delivery limitations.
33. DELIVERY ESTIMATES
Delivery dates and transit periods are estimates unless expressly identified as guaranteed.
Carrier operations, weather, holidays, transportation disruptions, seasonal demand, address issues, or circumstances outside our reasonable control may affect delivery.
34. SHIPPING ADDRESS RESPONSIBILITY
Customers must provide a complete and accurate delivery address.
If you identify an address error after ordering, contact Aurevia Home promptly.
We may attempt to correct eligible information before shipment, but changes cannot be guaranteed after fulfillment or carrier processing begins.
35. MULTIPLE-PACKAGE ORDERS
Orders containing multiple items may occasionally be shipped in separate packages.
Different packages may have different tracking information or arrival dates.
Delivery of one package does not necessarily mean that the entire order has been delivered.
36. ORDER MODIFICATIONS
Customers may request changes before fulfillment has progressed too far.
Depending on order status, we may be unable to change:
Products;
Colors or variants;
Quantities;
Shipping information; or
Other transaction details.
A requested modification becomes effective only when confirmed by Aurevia Home.
37. CANCELLATION REQUESTS
Customers may request cancellation while fulfillment can reasonably be stopped.
Submitting a cancellation request does not guarantee cancellation.
Once merchandise has shipped, available options will generally be governed by our Return & Refund Policy.
38. RETURNS AND EXCHANGES
Our separate Return & Refund Policy governs eligibility and procedures for returns and exchanges.
Applicable requirements may concern:
Return deadlines;
Merchandise condition;
Original packaging;
Included components;
Tags or labels;
Assembly status; and
Proof of purchase.
Nothing in these Terms limits mandatory consumer rights that cannot legally be waived.
39. CONDITION OF RETURNED HOME PRODUCTS
To the extent permitted by applicable law, return eligibility may be affected when merchandise has been materially:
Used;
Washed;
Assembled;
Installed;
Mounted;
Altered;
Damaged;
Stained; or
Otherwise changed after delivery.
Customers should review the Return & Refund Policy before substantially using or installing merchandise they may wish to return.
40. FOOD-CONTACT AND HYGIENE-SENSITIVE RETURNS
Certain kitchen, dining, food-contact, or personal-use products may have additional return conditions for hygiene or product-integrity reasons.
Where permitted by applicable law, eligibility may be affected once merchandise has been used, washed, opened, or otherwise placed into contact with food or beverages.
41. REFUND PROCESSING
Approved refunds will be processed according to our Return & Refund Policy.
Where appropriate, refunds will generally be submitted through the original payment method.
Banks, card issuers, or payment providers may require additional time to make refunded funds available.
42. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Customers should inspect merchandise reasonably promptly after delivery.
If a product arrives damaged, defective, incomplete, or materially different from what was ordered, please contact Aurevia Home.
We may reasonably request:
Your order number;
A description of the issue;
Photographs of the product;
Photographs of damaged components; and
Photographs of relevant packaging.
Available remedies will be determined according to our policies and applicable law.
43. INSPECTION BEFORE ASSEMBLY OR USE
Where reasonably practical, customers should inspect merchandise before significant assembly, installation, washing, or use.
If material damage or missing components are discovered, customers should consider stopping further use or assembly and contacting us.
44. PRODUCT SAFETY AND RECALLS
If merchandise becomes subject to an applicable recall or significant safety notice, customers should follow instructions issued by the responsible manufacturer, supplier, or regulatory authority.
Where appropriate, Aurevia Home may take reasonable steps to communicate relevant information to affected customers.
45. CUSTOMER ACCOUNTS
If account functionality is available, customers are responsible for maintaining reasonable security over login credentials.
Please contact us if you suspect unauthorized account access.
We may temporarily restrict account functionality where reasonably necessary to investigate suspicious activity or protect store security.
46. PRIVACY
Our Privacy Policy explains how personal information associated with customers and visitors may be collected, used, retained, disclosed, and protected.
Please review that policy together with these Terms.
47. INTELLECTUAL PROPERTY
Our website may contain photographs, product descriptions, graphics, written content, logos, trademarks, illustrations, layouts, designs, branding, and other protected materials.
Such materials may belong to Aurevia Home or applicable licensors, manufacturers, suppliers, or other rights holders.
Accessing our store does not transfer ownership of these materials.
48. USE OF STORE CONTENT
Customers may view Aurevia Home content for ordinary personal shopping and informational purposes.
Unless separately authorized or permitted by applicable law, protected materials may not be commercially copied, reproduced, modified, republished, distributed, licensed, sold, or otherwise exploited.
The Aurevia Home name and branding must not be used in a manner that falsely suggests sponsorship, authorization, affiliation, or endorsement.
49. CUSTOMER REVIEWS AND FEEDBACK
Where available, customers may submit reviews, ratings, photographs, comments, suggestions, or other feedback.
Submissions should reflect genuine experiences and must not knowingly contain unlawful, fraudulent, infringing, malicious, threatening, or privacy-violating material.
We may moderate or remove submissions where reasonably appropriate.
50. PUBLIC CUSTOMER SUBMISSIONS
For content intentionally submitted for public display, you grant Aurevia Home a non-exclusive permission to reproduce, display, format, and use that content in connection with operating and promoting our store, subject to applicable law and our Privacy Policy.
You retain ownership rights you otherwise possess in your original content.
51. THIRD-PARTY SERVICE PROVIDERS
Aurevia Home may rely on independent providers for services including:
Website technology;
Payment processing;
Communications;
Analytics;
Order fulfillment; and
Shipping.
Such providers may maintain separate terms and privacy practices.
To the extent permitted by applicable law, Aurevia Home is not responsible for independent third-party conduct outside our reasonable control.
52. EXTERNAL LINKS
Our website may contain links to external websites or services.
Providing a link does not necessarily indicate that Aurevia Home owns, controls, sponsors, endorses, or guarantees the external service.
Customers should independently review applicable third-party terms and privacy practices.
53. PROHIBITED CONDUCT
You must not use Aurevia Home to:
Engage in fraudulent or unlawful transactions;
Submit unauthorized payment information;
Attempt unauthorized access to systems or accounts;
Circumvent security protections;
Introduce malware, viruses, or harmful code;
Intentionally interfere with website operation;
Unlawfully collect personal information;
Infringe intellectual property or privacy rights;
Submit materially deceptive transaction information; or
Assist another person in prohibited conduct.
Material violations may result in access restrictions.
54. WEBSITE AVAILABILITY
Aurevia Home makes reasonable efforts to maintain reliable online store functionality.
Maintenance, cybersecurity measures, technical failures, software updates, network interruptions, or third-party outages may temporarily affect availability.
Continuous or error-free operation is not guaranteed.
55. CHANGES TO PRODUCTS AND SERVICES
Aurevia Home may introduce, modify, replace, suspend, or discontinue merchandise, collections, website features, or services.
Changes to future offerings do not eliminate obligations relating to completed purchases or mandatory consumer protections.
56. WARRANTIES AND CONSUMER RIGHTS
To the maximum extent permitted by applicable law, our website and digital services are provided on an “as available” basis.
Products may also carry separate warranties provided by manufacturers or suppliers where applicable.
Nothing in these Terms excludes statutory warranties, consumer guarantees, product-safety protections, or other rights that cannot legally be excluded.
57. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Aurevia Home will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of our website or services where such liability may lawfully be excluded or limited.
Any limitation applies only to the extent permitted by applicable law.
Nothing in these Terms restricts liabilities, statutory rights, consumer protections, or remedies that cannot legally be restricted.
58. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Aurevia Home against reasonable third-party claims, liabilities, losses, damages, and expenses resulting from your unlawful use of our services, material violation of these Terms, or infringement of another person's legal rights.
This provision does not require you to assume responsibility that applicable law requires Aurevia Home to bear.
59. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, it will be limited or severed only to the extent necessary.
The remaining provisions will continue in effect.
60. RESTRICTION OR TERMINATION OF ACCESS
You may stop using Aurevia Home at any time.
We may restrict or suspend access where reasonably necessary because of fraud, unlawful activity, serious security concerns, substantial misuse, or material violation of these Terms.
Provisions intended by their nature to survive termination remain effective to the extent permitted by applicable law.
61. RELATED STORE POLICIES
These Terms should be read together with our:
Privacy Policy
Shipping Policy
Return & Refund Policy
These policies supplement the Terms and provide additional conditions concerning their respective subjects.
62. ENTIRE AGREEMENT
These Terms together with applicable policies incorporated by reference constitute the agreement governing use of the Aurevia Home online store and purchases made through it.
Our failure to enforce a provision on one occasion does not automatically waive our right to enforce that provision in the future.
63. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of Texas.
Nothing in these Terms is intended to waive, reduce, restrict, or eliminate mandatory consumer protections, statutory rights, or remedies available under applicable law.
64. CHANGES TO THESE TERMS
Aurevia Home may revise these Terms periodically to reflect changes in merchandise, business operations, technology, website functionality, store policies, or applicable legal requirements.
The current version may be published through our online store with an updated effective date.
Where applicable law requires additional notice or consent regarding a material amendment, we will comply with those requirements.
65. CONTACT AUREVIA HOME
For questions regarding these Terms of Service, your order, merchandise, or use of the Aurevia Home online store, please contact us:
Shop Name: Aurevia Home
Address: 6901 Clear Springs Parkway, Garland, TX 75044, United States
Phone: +1 469-999-6634
Email: isabel7@aureviahomesell.com