Refund policy
Return & Refund Policy
Last Updated: September 7, 2026
At Aurevia Home, we want every purchase to contribute positively to your home and everyday living. We understand that an item may occasionally arrive damaged, contain a defect, differ from what was ordered, or simply not be the right choice for your space.
This Return & Refund Policy explains the conditions and procedures for eligible returns, exchanges, replacements, and refunds.
1. Return Eligibility Period
Aurevia Home accepts requests for eligible returns within 30 days after the confirmed delivery date.
To qualify for a standard return, merchandise should generally:
Be unused or only reasonably inspected.
Remain in substantially original condition.
Include original accessories, hardware, components, manuals, and tags where applicable.
Be returned with appropriate original packaging when necessary to protect the product.
Not have been permanently installed, altered, modified, or damaged after delivery.
Be supported by an order number or other acceptable proof of purchase.
Products involving verified shipping damage, defects, missing components, or fulfillment errors may be evaluated separately from ordinary change-of-mind returns.
2. How to Submit a Return Request
Before shipping any merchandise back, contact Aurevia Home at isabel7@aureviahomesell.com.
Please provide:
Your full name.
Order number.
Product name.
Reason for requesting the return.
Photographs when the product is damaged, defective, incomplete, or incorrect.
Our team will review the request and provide return instructions when the merchandise qualifies.
Do not ship a return to our business address unless Aurevia Home has specifically confirmed that address as the authorized return destination.
3. Change of Mind
If the correct merchandise was delivered but you decide that it does not suit your home, décor, preferences, or intended use, you may request a return during the 30-day period.
For an approved change-of-mind return:
The merchandise must meet applicable return-condition requirements.
Customers are generally responsible for return shipping costs.
Original shipping and delivery fees are generally non-refundable.
We recommend reviewing product dimensions, materials, finishes, colors, specifications, and care instructions before ordering.
4. Product Inspection After Delivery
Customers may reasonably inspect merchandise after delivery.
For products requiring assembly, we recommend checking the merchandise, parts, measurements, and instructions before completing substantial or permanent assembly.
A standard preference-based return may be affected when merchandise has been:
Permanently installed.
Drilled, cut, painted, or refinished.
Glued or permanently mounted.
Materially modified.
Extensively used.
Damaged during customer assembly or installation.
If you identify a potential defect while inspecting or assembling a product, stop further installation or modification when practical and contact us.
5. Kitchen, Dining, and Food-Contact Products
For hygiene and safety reasons, certain kitchen and dining products may have additional return requirements after they have been used with food or beverages.
Products intended for food preparation, serving, storage, or consumption should generally remain unused for an ordinary change-of-mind return when use would make hygienic resale inappropriate.
This limitation does not prevent customers from reporting legitimate manufacturing defects, shipping damage, or incorrectly supplied merchandise.
6. Fragile Home Products
Glassware, ceramics, tableware, decorative pieces, and other fragile merchandise should be inspected promptly after delivery.
If a fragile product arrives cracked, chipped, shattered, or otherwise damaged, contact us as soon as reasonably possible.
Please retain:
The damaged merchandise.
Outer shipping packaging.
Internal protective materials.
Shipping labels.
We may request photographs of these items to evaluate the claim and determine an appropriate resolution.
7. Shipping Damage
If merchandise arrives materially damaged during transportation, email isabel7@aureviahomesell.com with your order information.
Please include clear photographs showing:
The complete product.
Close-up views of the damage.
Outer packaging.
Internal packaging where relevant.
Shipping label when requested.
Depending on the circumstances and product availability, Aurevia Home may provide a replacement, eligible refund, or another appropriate resolution.
8. Defective Merchandise
If you discover what appears to be a manufacturing or functional defect, discontinue use when continued use could worsen the problem or create a safety concern.
Contact Aurevia Home with a description of the issue.
We may request photographs, video, labels, model information, assembly details, or other reasonable information necessary to evaluate the claim.
If a qualifying defect is verified and Aurevia Home requires the product to be physically returned, we will cover reasonable authorized return shipping expenses.
9. Incorrect Product or Variation
If you receive merchandise that does not match your order confirmation, please contact us before substantially using, assembling, or modifying it.
This may include an incorrect:
Product.
Size or dimensions.
Color.
Finish.
Style.
Model or variation.
Quantity.
Once the fulfillment error is confirmed, Aurevia Home may provide the correct merchandise, arrange a replacement, issue an eligible refund, or offer another appropriate resolution.
When the incorrectly supplied product must be returned, reasonable authorized return shipping expenses will be covered by Aurevia Home.
10. Missing Parts or Incomplete Orders
For products supplied with multiple pieces, accessories, or hardware, please check the contents after delivery.
If a required component is missing, contact us with your order number and details of the missing part.
We may request photographs of the product, packaging, parts received, or included parts list.
After verification, we may send the missing component, replace the affected merchandise, or provide an appropriate refund.
11. Products Generally Excluded From Preference Returns
Subject to applicable law, ordinary change-of-mind returns may not be available for:
Substantially used merchandise.
Permanently installed products.
Products materially modified after delivery.
Merchandise cut, drilled, painted, refinished, or altered by the customer.
Products damaged through improper assembly, care, or storage.
Used hygiene-sensitive or food-contact merchandise where safe resale is inappropriate.
Personalized, customized, or made-to-order products.
Gift cards.
Products missing essential components because of customer handling.
Merchandise clearly identified as Final Sale before purchase, where legally permitted.
These exclusions do not automatically prevent remedies for verified defects, shipping damage, or Aurevia Home fulfillment errors.
12. Sale, Clearance, and Promotional Purchases
A discount or promotional code does not automatically make merchandise ineligible for return.
Unless separate conditions were clearly disclosed before purchase, qualifying discounted merchandise will be reviewed under this policy.
Items expressly marked Final Sale may be excluded from preference-based returns where permitted by applicable law.
13. Exchanges
If you would prefer another available size, color, finish, style, or variation, contact Aurevia Home to determine whether an exchange can be arranged.
Exchange requests depend on inventory availability.
If a direct exchange is unavailable, eligible merchandise may be returned for an approved refund, and a separate order may then be placed for the preferred product.
14. Responsibility for Return Shipping
For eligible returns resulting solely from customer preference, décor choice, size, color, or another change of mind, customers generally pay return shipping costs.
Aurevia Home will cover reasonable authorized return shipping expenses when a required return results from a verified:
Manufacturing defect.
Shipping-related damage.
Incorrectly supplied product.
Other fulfillment error attributable to Aurevia Home.
Please obtain authorization before purchasing return transportation that you expect us to reimburse.
15. Safely Packaging Your Return
Authorized returns must be packaged carefully to reduce the risk of damage during transportation.
Where applicable, include:
Accessories.
Hardware.
Components.
Manuals and instructions.
Tags or labels.
Protective packaging materials.
Fragile merchandise should receive adequate cushioning and protection.
When customers arrange return shipping themselves, we strongly recommend using a trackable service and retaining proof of shipment until the return has been resolved.
16. Inspection of Returned Merchandise
When an authorized return arrives, Aurevia Home will inspect it before determining final refund eligibility.
The inspection may consider:
Product identity.
Overall condition.
Evidence of use.
Assembly or installation.
Modifications or alterations.
Presence of accessories and components.
Customer-caused damage.
Compliance with the applicable return period.
Delivery of a returned package does not by itself guarantee refund approval.
17. Approved Refunds
When a return is approved, the eligible amount will generally be refunded to the original payment method used for the purchase.
After Aurevia Home submits the refund, your bank, credit card issuer, or payment provider may require additional processing time before the credit becomes visible.
Processing times controlled by financial institutions are outside Aurevia Home's direct control.
18. Original Delivery Charges
Original shipping and delivery charges are generally non-refundable when merchandise is returned solely because of customer preference.
When a refund results from a verified Aurevia Home error, qualifying defect, transportation damage, or another circumstance requiring reimbursement under applicable law, relevant shipping charges will be handled accordingly.
19. Order Cancellations and Changes
If you need to cancel or modify an order, contact isabel7@aureviahomesell.com as soon as possible.
We will make reasonable efforts to accommodate the request before fulfillment progresses.
Once merchandise has been processed, packed, or transferred to a shipping carrier, cancellation or modification may no longer be possible.
If an order has already shipped, eligible merchandise may be returned after delivery according to this policy.
20. Consumer Protection Rights
This policy describes Aurevia Home's standard return and refund procedures. It does not waive, restrict, or exclude any consumer protection right or remedy that cannot legally be waived under applicable United States federal, state, or local law.
Where mandatory legal requirements provide customers with additional or different protections, those requirements will take precedence.
21. Contact Aurevia Home
For assistance with returns, refunds, exchanges, replacements, damaged merchandise, missing components, or order discrepancies, please contact:
Aurevia Home
Address: 6901 Clear Springs Parkway, Garland, TX 75044, United States
Phone: +1 (469) 999-6634
Email: isabel7@aureviahomesell.com
When contacting Aurevia Home regarding an existing purchase, please include your order number and the email address associated with the order so we can assist you efficiently.