Shipping policy
Shipping Policy
Last Updated: September 7, 2026
At Aurevia Home, we want the shipping experience to be clear and convenient from checkout through delivery. This Shipping Policy explains our delivery coverage, available shipping services, rates, estimated transit times, order preparation procedures, tracking information, and how common shipping situations are handled.
1. Shipping Coverage
Aurevia Home currently ships orders to eligible addresses within the United States only.
We do not offer international shipping at this time. Orders requiring delivery to destinations outside the United States cannot be fulfilled through our current shipping services.
Customers must provide a complete and accurate U.S. shipping address during checkout.
2. Available Shipping Services
Aurevia Home currently offers the following domestic delivery options:
Standard Shipping
Estimated transit time: 3–5 business days
Shipping fee: $8.00
FREE on qualifying orders of $70.00 or more
Express Shipping
Estimated transit time: 1–2 business days
Shipping fee: $15.00
The available delivery methods and applicable charges will be displayed at checkout before an order is finalized.
3. Free Standard Shipping
Qualifying orders totaling $70.00 or more receive FREE Standard Shipping.
For purchases below $70.00, the regular Standard Shipping rate of $8.00 applies.
The free shipping offer applies only to Standard Shipping. Customers choosing Express Shipping will be charged the regular $15.00 Express Shipping fee, regardless of the order total.
4. Shipping Rates at a Glance
Our current shipping options for U.S. orders are:
Standard Shipping — 3–5 business days — $8.00
Free Standard Shipping on orders $70.00+ — 3–5 business days — FREE
Express Shipping — 1–2 business days — $15.00
These timeframes are estimated carrier transit periods and do not include the time needed to prepare an order before shipment.
5. Order Preparation and Processing
After an order is placed, Aurevia Home may require time to review the purchase, prepare the merchandise, package the items, and arrange transfer to the appropriate shipping carrier.
Processing time is separate from shipping transit time.
The estimated 3–5 business days for Standard Shipping and 1–2 business days for Express Shipping generally begin after the order has completed processing and has been accepted by the carrier.
Orders submitted on weekends or recognized holidays may begin processing on the next available business day.
6. Delivery Timeframes
For purposes of this policy, business days generally mean Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.
All shipping timeframes are estimates rather than guaranteed arrival dates.
Actual delivery times may vary due to severe weather, transportation interruptions, carrier network disruptions, holiday shipping volumes, increased seasonal demand, regional service issues, or other circumstances outside the reasonable control of Aurevia Home.
7. Customer Responsibility for Delivery Information
Customers are responsible for making sure that all shipping details entered during checkout are complete and accurate.
Please verify:
Recipient's full name
Complete street address
Apartment, suite, or unit number when applicable
City
State
ZIP code
Incorrect or incomplete information may cause shipping delays, failed delivery attempts, or packages being returned to sender.
If you notice an address error after placing an order, please contact Aurevia Home as soon as possible. We will make reasonable efforts to assist before dispatch, but address changes cannot be guaranteed after fulfillment or carrier processing has begun.
8. Shipment Tracking
When tracking services are available, customers may receive tracking information after their package has been dispatched.
A newly generated tracking number may not display movement immediately. Carriers may require additional time to receive, scan, and register the package within their delivery network.
Once tracking becomes active, customers can generally use the carrier's tracking service to view the latest available shipment progress and delivery status.
9. Unexpected Shipping Delays
Although Aurevia Home aims to provide reliable delivery estimates, circumstances outside our reasonable control may occasionally cause delays.
These may include severe weather, transportation disruptions, carrier service interruptions, holidays, unusually high parcel volumes, regional logistical issues, or other unforeseen events.
If your shipment appears to be significantly delayed, please contact us with your order information. We will review the available tracking details and provide reasonable assistance.
10. Returned or Undeliverable Orders
A package may be returned to Aurevia Home if the shipping carrier cannot successfully complete delivery.
Possible reasons include:
Incorrect or incomplete addresses
Missing apartment, suite, or unit information
Repeated unsuccessful delivery attempts
Other carrier-related delivery problems
If your shipment is returned as undeliverable, please contact us to discuss the available next steps.
Additional shipping fees may apply if reshipment becomes necessary because inaccurate or incomplete delivery information was originally supplied by the customer.
11. Package Marked Delivered but Missing
If carrier tracking shows that your package has been Delivered but you cannot locate it, please check common delivery locations around the property, including your mailbox, porch, entrance, reception area, parcel locker, mailroom, or another secure location.
We also recommend checking with household members, neighbors, property management, or the applicable shipping carrier.
If the package remains missing, please contact Aurevia Home with your order details so we can review the available delivery information and provide reasonable assistance.
12. Damage During Transportation
Please inspect your package and merchandise promptly after delivery.
If your order appears to have been damaged while in transit, contact Aurevia Home as soon as possible.
We recommend keeping the original shipping container and packaging materials and taking clear photographs of the external package, internal packaging, and affected merchandise.
Any eligible return, refund, exchange, or replacement may also be handled according to our Return & Refund Policy.
13. International Shipping
Aurevia Home does not currently offer international shipping.
Our shipping services are limited to eligible addresses within the United States. Orders requiring delivery to destinations outside the U.S. cannot be fulfilled through our current shipping program.
14. Updates to This Shipping Policy
Aurevia Home may revise this Shipping Policy periodically to reflect changes in shipping rates, carrier arrangements, delivery methods, fulfillment procedures, or other operational requirements.
The latest version will be made available through our store with the applicable revision date.
Contact Information
For questions regarding shipping fees, estimated delivery times, tracking information, or an existing shipment, please contact:
Aurevia Home
Address: 6901 Clear Springs Parkway, Garland, TX 75044, United States
Phone: 469-999-6634
Email: isabel7@aureviahomesell.com